Affiliates

sales signs

Who Is In Your Social Network?

We wrote recently about some of the changes in the payments world, particularly about a tightening of the rules and regulations around who can sell online, and how they interact with the credit card associations.  For most online merchants, these are changes that continue to fuel a mainstreaming of our industry, even if they do cause some irritation in the short term.  The underlying theme here, to a large degree, is the virtual version of school yard: who you hang around with determines how others perceive you.

There’s the jocks and the nerds, the Goths and the slackers, even – dare one say – the stoners.  Who we choose to associate with has a real impact on how we are pre-judged by those who don’t yet know us; sometimes fairly, sometimes unfairly.  We can argue the justice of being judged ‘guilty by association’, but we certainly can’t deny that it happens, and likely always will.

This plays out in the online commerce world every day.  There was a situation I learned about a couple of years ago where one online merchant was accused of playing fast and loose with the rules on adding post-purchase promotions:  they successfully got a slew of consumers to unknowingly sign up for a subscription they didn’t realize they were committing to.  Eventually their program was noticed, and all kinds of bad things happened, not the least of which was that that organization was sent packing by their payment processor.  Perhaps toughest, though, was that dozens of other companies who offered similar programs –  regardless of how transparent their processes were, or how high their customer satisfaction rates soared – were also advised that their business was no longer welcome.  They had been tarred with the same brush, because no payment processor can take the risk of enabling behavior that can fundamentally damage their own reputation, and hinder their ability to serve their customers.

Plimus has just introduced a new process to the sign-up for our service, one in which new accounts run through a risk review before being enabled for credit card sales.  To some, this may seem like just another cumbersome hurdle to clear in order to get into the marketplace – and there’s no doubt that it makes the path from creative genius to revenue-producing merchant a little longer.  For current Plimus merchants, though, it ensures you don’t find yourself in the company of merchants with a more tenuous relationship with ethics and regulations – and protects us all from being viewed as part of a, shall we say, disreputable social network.

The Internet simply isn’t a border town any more, and the cowboys are becoming much less popular.  To a lot of folks in the industry, this is – and is going to be – painful and frustrating.  Customers, though, are evolving too and know when they are being bamboozled.  They are learning to spot the signs of a scam, and aren’t afraid to chase down the perpetrator, get their money back, and make a loud fuss online.  Fast-and-loose merchants can run, but it’s getting awfully hard to hide.

So our new review program may cause a few hiccups to genuine web entrepreneurs, but it will also help us to weed out the bad actors, and ensure that we properly curate the reputation of the broader Plimus community.  Being part of the crowd known for doing the right thing is never going to harm any merchant’s standing with customers.

Plimus is exhibiting at Affiliate Summit West Jan. 9 – 10

Happy New Year everyone!

2011 was a great year with a growing Plimus team, new customers and affiliate sellers, and the acquisition by Great Hill Partners. We look forward to what’s on the horizon this year and guarantee it will improve our customers’ bottom line.

There is no better way to kick-start the year than a trip to Las Vegas. Plimus is exhibiting at the Affiliate Summit West show taking place today continuing through Jan. 10 at Caesars Palace. Plimus is showcasing our industry leading e-Commerce processing platform for digital commerce, which services more than 7,000 sellers and 85,000 affiliates. Come see us at the booth!

As a reminder, the Affiliate Summit West is a three-day conference for affiliate merchants, vendors and networks to come together and discuss the latest trends and information from affiliate marketing experts. At the show, Plimus’ affiliate experts are on hand to demonstrate how to leverage the Plimus Marketplace e-Commerce platform for maximized conversions and optimized return on investment. We are looking forward to the many organic conversations that always arise during the networking session.

I’ve included additional details about the show below. If you’re interested in scheduling a meeting at the show, just stop by the booth. We hope to see you there!
Affiliate Summit West 2012
When: Jan. 8 – 10, 2012
Where: Caesars Palace Hotel
3570 Las Vegas Blvd S
Las Vegas, Nevada
Booth No. 405 / 407

And once again, Happy New Year from the entire Plimus team!

plimuswithsparklyhat

Great Hill Partners Acquires Plimus for $115M USD .

Today is a big day for the Plimus team! We proudly announce that Great Hill Partners has acquired Plimus for $115 million dollars. Great Hill purchased 100 percent of the company from a shareholder group including Susquehanna Growth Equity LLC, Plimus founders, key management members and employees.

Through continued growth in our seller base, Plimus has experienced equally strong growth in transactions, revenue and profit. Following the close of the deal, the current senior management team and employees led by CEO Hagai Tal will work with Great Hill Partners to continue carrying out Plimus’ long-term business plan.

As quoted in our press release, Hagai Tal says, “With our solid existing customer base and favorable market trends, we are fortunate to work with Great Hill Partners to expand our ability to capture the opportunities ahead. Our Plimus teams in the U.S. and Israel will continue to focus on our clients’ successful monetization in an increasingly global, complex and expanding online and mobile world. Our vision of e-Commerce 3.0 and frictionless e-Commerce will fuel these solutions.”

To learn more about this announcement, click here to review the entire release.